Transfers are usually seamless, but they can occasionally fail due to bank maintenance, an expired card, or a security block from your financial institution.

🛠 Troubleshooting Steps

Please try these steps in order to get your transfer moving:

1. Wait and Retry: Most failures are caused by temporary technical glitches. Wait 15–30 minutes and try your request again.

2. Switch Methods: If an "Instant" transfer fails, try a Standard transfer. This bypasses the debit card network and sends funds directly to your bank account via ACH.

3. Refresh your Card: Delete your linked debit card from the app and re-add it. This often fixes "stale" connections with the payment processor.

4. Contact Your Bank: If the failure persists, your bank may be blocking the transaction. Ask them to check for fraud blocks, expired card status, or daily limit restrictions.

🔍 Still not working?

If you have tried the steps above and are still seeing an error, our team is here to help.

Action: Tap Contact Support in the Hub. Please include a screenshot of the specific error message you are seeing so we can investigate the technical cause immediately.