If you are experiencing a frozen screen, loading errors, or missing information, please try these steps in order:

1. Check your internet connection. The most common cause for pages not loading is a weak signal.

• Ensure you have a stable Wi-Fi or cellular data connection.

• Try switching from Wi-Fi to data (or vice versa) to see if the page loads.

2. Force Close the App. Swipe up the app to close it completely, then re-open it. This is like a "hard reset" and fixes most frozen screens.

3. Update your app. Go to the App Store or Google Play Store and ensure you have downloaded the latest version of the app.

4. Restart your device. If the app is still acting up, a quick restart can clear background glitches that prevent the app from running smoothly.

5. Check your default browser. Using Firefox as your default browser may cause issues when trying to log in. We recommend using Safari or Google Chrome.

• How to Update Your Default Browser - Android

• How to Update Your Default Browser - Apple

6. Check your Software Version If all else fails, ensure your phone's operating system is compatible:

• You need iOS 12+ or Android 6+ to run the app.

• Note: Versions below Android 10.0 or iOS 13.0 may result in lower performance.

Still having issues? If you have tried all of these steps, please contact our Support Team. To help us resolve the issue faster, please include:

1. A screenshot of the issue.

2. The specific error message you are seeing.